For orders placed before 10am AEST, where your item is in stock, we endeavour to have these processed and shipped within the same business day.

Australia & New Zealand
For orders placed in Australia and New Zealand, where your item is in stock, your order will be sent using your preferred shipping option, selected at checkout, from our Sydney Head Office, via Australia Post.

International

International Orders are shipped from our Sydney Head Office, using DHL Registered Express Post. International orders can be shipped to a residential or commercial postal address only - we are unable to ship to a PO BOX.
All shipments will require a signature upon delivery to ensure safe delivery of your items - please note an $80 return fee will be deducted from your return, if you are unable to be contacted and the goods returned to us.

Custom fees as well as any duties & taxes that are associated with the purchase, are the customer's responsibility. We do not take responsibility for the payment of import fees, taxes or other associated import costs to any country, as these costs are the responsibility of the recipient - where you have concern regarding this, we recommend you contact your local Customs office for current charges before placing your order.

We are unable to take responsibility for any lost parcels once they have left our Head Office, however will do our best to assist you in the tracking of items where necessary.

Where you are returning an item, due to incorrect sizing, or change of mind, you are responsible for paying the shipping costs involved to return your item. Shipping costs are non-refundable.

Made to Order items

Some of our products are made to order for you - this will be highlighted on the product description. Please allow an additional 5-10 business days for your order to be made, before express shipped from our Indonesian Head Office.

For any further assistance with your purchase, or questions around shipping, our customer care team are there to help - simply reach out via email - hello@thebalitailor.com