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Returns Policy & Shipping

RETURNS POLICY

We allow a 14-day return period from receipt of your order to be eligible for a store credit note – we apologise but we are unable to, and do not offer refunds for change of mind/ incorrect size purchased. We do of course want you to find the perfect fit for you, so are happy to issue a store credit, valid for 12 months from date of issue, and can be used on any of our products offered online.

Where we are not contacted within 10 days of your items being delivered to your designated address, we are unable to provide exchange of items for credit note.

We will happily provide a store credit note for your full priced items whereby:

  • Contact has been made regarding your return within 10 days of receipt of item/s;
  • The item/s have not been customised to you - that is, the item purchased is an in stock product and not that of a customised design;
  • The item/s have not been worn, washed or damaged;
  • The item/s are still in original saleable condition, with original packaging and all tags attached.

Please note purchases made during SALE PERIODS or purchased using a SALES PROMO CODE, are not eligible for a return for store credit note under any circumstance, unless approved with our customer service team prior.

If you believe your item is faulty please email us hello@thebalitailor.com, with your order number, details of said fault, and photos of your item, to identify the issue. Please note, your window of exchange for faulty items is within 3 months of purchase date. All sales are final on Clearance, Sample and Sale items.


RETURNS PROCESS

To return an item within Australia, simply visit our Returns Portal here.

To return an item Internationally, please help to email our customer care team at hello@thebalitailor.com

  • Once your return has been lodged and approved, you will receive an email with instructions on how to send your item back to The Bali Tailor. Once the return has been approved you have 5 business days to send the item back to us - where this time frame is not met, we reserve the right to cancel/reject your return. Returns postmarked outside this time frame are subject to rejection. 
  • Where your request for return is due to incorrect sizing or change of mind, the customer is responsible for paying ALL shipping costs involved in return of your item, including that of shipping the new exchanged item to you - we are only able to provide a credit note which is valid for online use only and is not accepted in our Bali store locations.

We highly recommend sending items using a registered tracking service as unfortunately we cannot be held accountable for returned items that go missing in the post.

Once we receive your return, we will inspect the items and issue your store credit, within four business days of receipt of your return.

Should your return not meet our criteria we will communicate this with you directly via email, and you will be liable for any return shipping of the goods back to you.

 

Need help with your return? Please contact us via email at hello@thebalitailor.com for further support.


SHIPPING

For orders placed before 10am AEDT, where your item is in stock, we endeavour to have these processed and shipped within the same business day.

For orders placed in Australia, where your item is in stock, your order will be sent express from our Sydney Head Office, via Australia Post for a flat rate of $14.

For international orders, there are some instances where our products will be made to order. Please allow an additional 5 business days for your order to be made, before express shipped. If you would like to know if your order will need to be made to order, please email our customer care team at  hello@thebalitailor.com.

International orders are sent via DHL registered express post for a flat rate of $29, sent from our Indonesian Head Office, and can be shipped to a residential or commercial postal address only - we are unable to ship to a PO BOX.

All shipments will require a signature upon delivery to ensure safe delivery of your items. If you wish to change this please contact DHL directly stating your AWB tracking number to arrange alternate delivery options. Custom fees as well as any taxes that are associated with the purchase are the customer's responsibility.

We are unable to take responsibility for any lost parcels once they have left Indonesia or Australia, however will do our best to assist you in the tracking of items where necessary. Where you are returning an item, due to incorrect sizing choice or change of mind, you are responsible for paying the shipping costs involved to return your item. Shipping costs are non-refundable.

Please be aware that all countries have different laws regarding the importation of certain products and taxes etc., and our orders designated for shipment to countries outside of Indonesia, may be subject to import fees of which we have no control over and are unable to provide estimates of, as they differ widely from country to country. We cannot take any responsibility for the payment of import fees, taxes or other associated import costs to any country, as these costs are the responsibility of the recipient - where you have concern regarding this, as your purchase amount is over the countries declared threshold, we recommend you contact your local Customs office for current charges before placing your order or visiting a duty calculation website such as www.dutycalculator.com.